The 12th International Conference on Cyber and IT Service Management (CITSM 2024) will be held on October 3-4, 2024, in Batam with a hybrid format, combining both in-person and virtual participation. This event marks the 12th annual conference, focusing on cyber and IT service management. CITSM 2024 serves as a platform for academics, practitioners, and professionals to present and discuss the latest innovations, research findings, and developments in the fields of cyber networks, pervasive systems, cloud environments, enterprise service management, and information technology.

This conference is designed to facilitate in-depth discussions on the latest solutions related to IT and cyber service management. Conference participants will have the opportunity to exchange ideas, research findings, and experiences in managing ever-evolving technological systems. Additionally, CITSM 2024 encourages collaboration between the industry and academia to enhance the effectiveness of IT service management in both the public and private sectors. With a wide range of strategic topics in the cyber and IT world, this conference is expected to significantly contribute to the development of technology and service management practices in the digital era.