The 5th International Conference on Information Technology for Cyber and IT Service Management (CITSM 2017) STIKOM Bali August 8-10, 2017.

CITSM 2017 is the fifth annual conference in the general area of cyber and IT services management. It provides a forum for presenting and discussing the latest innovations, results and developments in cyber networks, pervasive systems, cloud environments, enterprise and IT related to service management. The conference provides a forum for ICT professionals engaged in research and development to share ideas, interact with others, present their latest works, and strengthen the collaboration among academics, researcher and professionals. It is a single track, highly- selective conference attended by foremost experts in this area from academia, industry and government.

Last conference (CITSM 2016) proceeding has been published on IEEE Xplore and Indexed by Scopus). This year, all accepted papers that presented in this conference will be submitted to IEEE Xplore and selected papers are published at one of the following 4 international journals (Scopus indexed) :International Journal of Web Information Systems (IJWIS), Journal of Mobile Multimedia (JMM), International Journal of Mobile Computing and Multimedia (IJMCMC) and IJPCC with some revisions.

Tuesday, 8 August 2017 - Venue: STIKOM BALI

07.30-08.30	REGISTRATION
9.00-9.20	CONFERENCE OPENING Art performance Organizing Committee Chair Founding Chair ITBP organization Head of STIKOM Bali Rector of UIN Jakarta
9.15-9.45	OPENING SPEECH Vice Governor of Bali (I Ketut Sudikerta)
9.45-12.00	KEYNOTE SPEAKER I  Prof. Masao Okano (Bunkyo University, Japan) Theme: "Eye-tracking Study of Consumers' Responses to Advertisement Messages: An Example of Biometrics Using Information Technology"

KEYNOTE SPEAKER II  Prof. Ismail Khalil (Johanes Kepler University Linz, Austria) Theme: "Data Intelligence: Intelligence in the Age of Big Data"12.00-13.15LUNCH AND SHOLAT DZUHUR13.15-15.30INDUSTRIAL TALK 1 TelematicIEEE Computer SocietyINDUSTRIAL TALK 1 Multimatics15.30-16.00COFFEE BREAK ROOM 1ROOM 2ROOM 3ROOM 4ROOM 516.00-17.00 SESSION 1Track 1 Paper PresentationTrack 2 Paper PresentationTrack 3 Paper PresentationTrack 4 Paper PresentationTrack 5 Paper Presentation17.00-18.00 SESSION 2Track 6 Paper PresentationTrack 7 Paper PresentationTrack 8 Paper PresentationTrack 9 Paper PresentationTrack 10 Paper Presentation19.00 – 22.00 WIBGALA DINNER STIKOM BALI

Wednesday, 9 August 2017  - Venue : STIKOM BALI

07.30-09.00	REGISTRATION
09.00-12.00	Special Workshop

Prof. Ismail Khalil Theme: “Getting Published in Academic Journal: Insider’s Tips” ROOM 1ROOM 2ROOM 3ROOM 4ROOM 59.00-10.00 SESSION 3Track 11 Paper PresentationTrack 12 Paper PresentationTrack 13 Paper PresentationTrack 14 Paper PresentationTrack 15 Paper Presentation10.15-11.15 SESSION 4Track 16 Paper PresentationTrack 17 Paper PresentationTrack 18 Paper PresentationTrack 19 Paper PresentationTrack 20 Paper Presentation12.00-13.15LUNCH AND SHOLAT13.00-14.30 SESSION 5Track 21 Paper PresentationTrack 22 Paper PresentationTrack 23 Paper PresentationTrack 24 Paper PresentationTrack 25 Paper Presentation13.00-14.30Special Workshop Prof. Ismail Khalil Theme: “Getting Published in Academic Journal: Insider’s Tips (continued)”14.30-16.00Closing Ceremony + Best Paper award + another announcement

Thursday, 10 August 2017

Venue : STIKOM BALI

07.30-09.00	REGISTRATION
09.00-12.00	Keynote

Prof. Sri Hartati, MSc.,Ph.D  Theme: “Teknologi Informasi yang Cerdas dan Ekonomis untuk Kemajuan Perkembangan Daerah di Indonesia”